Who We Help and How
Molonglo Support Services assists people experiencing homelessness or domestic and family abuse
We assist single people over 24, and families who are without suitable accommodation or experiencing domestic and family violence.
We provide women with information and support through the court process and support throughout the process in a safe environment.
What We Offer
- Early intervention and outreach support for people experiencing domestic and family violence to stay safely in their own home.
- Assistance out of homelessness into temporary or long term accommodation
- Secure crisis accommodation for women with or without children escaping domestic and family violence.
- Supported accommodation for families, men and women with or without children.
- Assistance to find stable housing.
- Advice, information and referrals in relation to financial, legal, health, education and employment problems
- Emotional support and understanding
FAQ
Frequently asked questions about our services
If you have a question that is not listed below or would like to know more, please feel free to make contact with us.
Homelessness is where an individual or family does not have stable, safe, appropriate and permanent housing.
We assist people out of homelessness however we can. Homelessness is not a choice and there are many reasons why people can be homeless such as poverty, lack of support networks, job loss, inadequate arrangements for before leaving a hospital, correctional or mental health facility, domestic and family violence, eviction, lack of affordable housing options, mental health or drug addiction.
Some people, including families, are staying with friends on their couch (couch surfing), living in their car, living in the street or park or another unsuitable location.
Domestic violence is a pattern of behaviour, and it involves one person in a relationship trying to control the other person.
It is not usually a single act, but lots of different acts or actions that end up damaging the person who experiences it physically, socially, and mentally.
Abuse can be physical, leading to injuries and even death.
It can also be emotional, financial, sexual, or psychological actions or threats of actions that influence another person.
It can happen to any race, age, sexual orientation, religion, or gender.
It can effect people of all socioeconomic backgrounds and education levels.
Domestic Violence Information and Services
| SERVICE | DESCRIPTION | PHONE | WEBSITE |
| Louisa Domestic Violence Service | Assists people experiencing domestic and family violence with crisis accommodation and supports | 02 6299 4799 | Visit Site |
| Louisa Afterhours crisis line | Assists people afterhours via telephone who are in crisis needing help in a domestic violence situation. If you are unsafe please phone police on 000. | 02 6299 4799 | Visit Site |
| Staying Home Leaving Violence (Women and Children) | Assists women and children affected by domestic violence to stay safely in their home after separation | 02 6189 4808 | Visit Site |
| NSW DV Line | Provides information, counselling and referral to crisis accommodation 24 hours a day, 7 days a week | 1800 656 463 | Visit Site |
| Domestic Violence Crisis Service (DVCS) in ACT | Also provides information, counselling and referrals for the ACT. | 6280 0900 | Visit Site |
| 1800RESPECT | 1800RESPECT is the National Sexual Assault Domestic Family Violence Counselling Service. It is confidential online and telephone counselling, information and referral service available 24 hours a day, 7 days a week. | 1800 737 732 | Visit Site |
| Domestic violence: it can happen to anyone | NSW government site with a lot of useful information about DV and different communities | Visit Site | |
| NSW Department of Communities and Justice | Provides general information if you are unsure what to do next | 1800 656 463 | Visit Site |
| Women’s Domestic Violence Court Advocacy Program (WDVCAS) Monaro-Hume | Supports women through the court process of applying for an AVO (Apprehended Domestic Violence Order) for legal protection from domestic and family violence. Monaro-Hume WDVCAS operates in Queanbeyan, Cooma, Goulburn, Yass, Young, Grenfell, Moss Vale, Bombala and Crookwell Local Courts | 6299 3835 | Visit Site |
| Canberra Rape Crisis Centre | For support and advocacy in the case of sexual assault | 02 6249 6542 | Visit Site |
Information and Services for Men
| SERVICE | DESCRIPTION | PHONE | WEBSITE |
| MensLine | A 24 hour national phone and online information, support and referral service for men who are experiencing relationship concerns | 1300 7899 78 | Visit Site |
| CanFaCS | Supports homeless fathers and children | 6123 4000 | Visit Site |
| Menslink | Provides counselling and support to young men in Canberra, aged up to 25 Information and services for the LGBT community | 02 6287 2226 | Visit Site |
| Everyman | 02 6230 6999 | Visit Site | |
| Diversity ACT | Safety and inclusion for LGBTIAQ+ people in the ACT region | 0419 964 948 | Visit Site |
General Services
| SERVICE | DESCRIPTION | PHONE | WEBSITE |
| Link2home | Statewide 24 hour line for assessment, information and referral for those who are homeless or at risk of homelessness | 1800 152 152 | Visit Site |
| Your Place Housing Support Service | Queanbeyan service for those who are homeless or at risk of homelessness. Office hours. | 6297 5827 | Visit Site |
| OneLink | ACT referral service for those who are homeless or at risk of homelessness and living in the ACT | 1800 176 468 | Visit Site |
| Lifeline | For crisis support and suicide prevention | 13 11 14 | Visit Site |
| Housing NSW | The online form is the quickest and simplest way to apply for housing assistance. | 1800 422 322 | Visit Site |
| ACT Housing | For general enquiries, to lodge a rebate form or housing application, to book an appointment to visit the shopfront | 133 427 | Visit Site |
| Women’s Legal Centre | Free, confidential legal advice by phone, Monday – Friday, 9.30 am to 12 pm. Or phone to make an appointment to speak to someone | 1800 634 669 | Visit Site |
| Legal Aid ACT | Legal Aid ACT helps people in the ACT with their legal problems, especially people who are socially or economically disadvantaged. Can help in criminal law, family law and some civil law matters | 1300 654 314 | Visit Site |
| Legal Aid NSW | Legal Aid NSW provides legal services to disadvantaged clients across NSW in most areas of criminal, family and civil law and can assist people experiencing domestic and family violence | 1300 888 529 | Visit Site |