At Molonglo Support Services we believe that a diverse and inclusive workplace is essential to our wellbeing.

It is key to maintaining a sustainable and vibrant organisation, and ensures that not only do we have the most capable and motivated staff, but they also reflect and engage the community in which we provide services.

We are passionate and committed to tackling the causes and consequences of domestic and family violence and homelessness.

We welcome applications from Aboriginal and Torres Strait Islander peoples, People with disabilities, culturally and linguistically diverse people, Lesbian, Gay, Bisexual, Transgender, Intersex and Queer+ (LGBTQI+) communities.

We will review applications as they are received and may interview candidates during the advertising period. Only shortlisted candidates will be contacted.

To view our Code of Conduct and Privacy Policy – please click here


Molonglo Support Services values the important contribution of volunteers. We are committed to encouraging volunteers to work alongside staff for the best outcomes for clients.

All volunteers will be treated with respect and appreciation for their contribution.

If you are interested in applying please see below.

Our Vacancies

Molonglo Support Services commits to:

  • providing equal employment opportunity (EEO) to all prospective and current staff
  • promoting a fair and equitable work environment
  • complying with all relevant anti-discrimination legislation
  • creating and maintaining an environment in which diversity is valued, human dignity is respected, and people are treated with equity and tolerance
  • ensuring staff and visitors are free from any forms of discrimination, harassment, or victimisation

Do you have experience working with people under a case management model or have you recently completed studies covering drug & alcohol, mental health, community services, homelessness, case management or supporting survivors of domestic and family violence?

Molonglo would like to employ a few people interested in being part of our casual pool. Casual employees may apply for permanent positions when and if they become available. This job is suitable for experienced Case Managers, Support Workers, Social Workers, Welfare Workers, Youth Workers and New Grads who are interested in working on a casual basis.

Molonglo Support Services (Molonglo) is a not-for-profit community-based organisation providing holistic domestic violence and homelessness support services operating in the Queanbeyan Palerang region for over 40 years.  Molonglo has three services: Your Place Housing Support Service, Louisa Domestic Violence Service and Monaro-Hume WDVCAS.

Our mission is to support people experiencing difficulties due to homelessness and domestic and family violence by providing responsive interventions and crisis support.

The Services

Your Place Housing Support Service provides early intervention, brokerage to sustain tenancies and emergency accommodation, crisis support and accommodation, transitional accommodation, outreach and post crisis support, for people at risk of homelessness or who are currently homeless.

Louisa Domestic Violence Service provides early intervention, crisis support, crisis accommodation to women and women with children, transitional accommodation to women or men with or without their children, outreach and post crisis support for people escaping domestic and family violence.

The Position

Case Manager/Support Worker

The casual support worker/case manager reports to the respective Program Manager and works with staff to provide appropriate and effective services for adults and children who are homeless or at risk of homelessness or because of domestic and family violence. The worker will assist individuals and families to build a strong and sustainable future working under the case management model.  The position is on a casual basis where you provide your availability and may be asked to cover sick leave/annual leave or short staff shifts and may be on a regular or irregular basis.

Administration / Project Work

To support our administration and leadership teams with a variety of administration duties and/or project work and at times provide coverage for staff leave.


  • Undertake client needs assessment and provide support to clients escaping domestic violence or homelessness including crisis intervention, practical and emotional support, coordination of services, attend appointments
  • Liaise with other agencies across the service spectrum to provide comprehensive integrated delivery of services in conjunction with clients
  • Maintain a client database and ensure accurate, up to date and concise information is recorded for all clients, including contributing to a case plan
  • Work in accordance with the Work Health and Safety Act, Risk Management framework and organisational operating policy and procedure
  • Additional duties as required

Skills and Experience Required (Selection Criteria)


  • Interest in working with families or single women, men and children experiencing homelessness and/or escaping domestic and family violence
  • Ability to work independently and as a member of a team without direct supervision
  • Some knowledge of issues pertaining to domestic violence and/or homelessness
  • Understanding of cultural issues and racism in our society and how these relate to the work of our organisation
  • Demonstrated understanding of ethical behaviour and professional standards in the workplace
  • Solid time management, communication, interpersonal, liaison and problem-solving skills
  • Working with Children’s Check and National Police Check
  • Driver’s licence


  • Relevant community welfare qualifications desirable or
  • Administration or
  • Project Management

To Apply

Either address the selection criteria above or use it as a guide for a letter of your expression of interest then upload with your current resume below.

Closing date: Ongoing

‘It is an offence under the Prohibited Employment Act 1998 for a person convicted of a serious sex offence to apply for this position”. 

Molonglo Support Services Ltd is an equal opportunity employer and encourages Aboriginal and Torres Strait Islander and Culturally and Linguistically Diverse people to apply.

Recruitment and selection

Molonglo Support Services utilises transparent processes for recruiting volunteers to help ensure they accurately reflect the diversity of their local community.  Molonglo Support Services will recruit and select volunteers who are suitable, motivated and appropriately skilled for the volunteer role. Recruitment and selection processes must be consistent and non-discriminatory, in accordance with best practice and equal opportunity requirements. The recruitment and selection of volunteers will be undertaken in a professional, transparent and timely manner.


All applicants must complete an application form to apply for a volunteer position.  Applicants should outline their motivations and specify how they fulfil the selection criteria for the position.  Where an applicant is deemed unsuitable for a particular role, they may be directed to other opportunities within the Service or to external local volunteer opportunities, where appropriate.

Right of refusal

Whilst Molonglo Support Services appreciates the interest of the people who apply to volunteer, it does not have the capacity to accept every applicant. We reserve the right to refuse applicants that are deemed unsuitable based on the selection criteria or following the results of a Working With Children Check or National Police Check.


All volunteers will be required to provide documents that verify their identity, with documents such as drivers license, passport and utility bills with the volunteer’s full name, current address and date of birth.

Reference checks

All volunteers will be asked to provide two professional referees as a part of the application process and commencement will be contingent on the Service receiving satisfactory references.

Molonglo Support Services ensure a safe environment for the people we assist. Employees and volunteers background checks are used as a part of the screening process. Background checks including National Criminal History Check and Working with Children Checks are required.

Apply Now

"*" indicates required fields

Accepted file types: pdf, Max. file size: 32 MB.
(.pdf format only accepted)
Accepted file types: pdf, Max. file size: 32 MB.
(.pdf format only accepted)

Please be advised Molonglo Support Services does not accept unsolicited resumes. Molonglo Support Services will not recognise an entitlement to an introduction or placement fee unless the Agency has been briefed by a member of the Recruitment team on a specific position for which we have requested candidates. We are currently not considering any additions to our list of recruitment suppliers.

Someone you know needs help?