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Careers

OUR

Careers

At Molonglo Support Services we believe that a diverse and inclusive workplace is essential to our wellbeing.

It is key to maintaining a sustainable and vibrant organisation, and ensures that not only do we have the most capable and motivated staff, but they also reflect and engage the community in which we provide services.

We are passionate and committed to tackling the causes and consequences of domestic and family violence and homelessness.

We welcome applications from Aboriginal and Torres Strait Islander peoples, People with disabilities, culturally and linguistically diverse people, Lesbian, Gay, Bisexual, Transgender, Intersex and Queer+ (LGBTQI+) communities.

We will review applications as they are received and may interview candidates during the advertising period. Only shortlisted candidates will be contacted.

To view our Code of Conduct and Privacy Policy – please click here

Volunteering

Molonglo Support Services values the important contribution of volunteers. We are committed to encouraging volunteers to work alongside staff for the best outcomes for clients.

All volunteers will be treated with respect and appreciation for their contribution.

If you are interested in applying please see below.

Our Vacancies

Molonglo Support Services commits to:

  • providing equal employment opportunity (EEO) to all prospective and current staff
  • promoting a fair and equitable work environment
  • complying with all relevant anti-discrimination legislation
  • creating and maintaining an environment in which diversity is valued, human dignity is respected, and people are treated with equity and tolerance
  • ensuring staff and visitors are free from any forms of discrimination, harassment, or victimisation

Molonglo Support Services in Queanbeyan has been responding to people experiencing difficulties due to homelessness and domestic and family violence for over 40 years.  Our vision is for everyone living in a secure and safe environment.

The role

Molonglo is looking for an experienced, compassionate, and proactive Case Manager for a fixed term of 12 months to cover maternity leave, with the possibility of extension or permanency.

Your Place Housing Support Service is a Specialist Homelessness Service providing support to individuals and families from a range of different situations who are experiencing homelessness or at risk of homelessness.

Working from our Queanbeyan office, upstairs in the Corporate Suites at Riverside Plaza, no two days are the same. The work is interesting, challenging and rewarding especially when you realise what you have put into place changes the lives of the people you are serving.

A typical week

Provide client-focused case management to assist people who are experiencing social disadvantage using a strengths-based approach.  Typically, your day includes:

  • crisis intervention
  • preparation, implementation, and evaluation of case plans
  • practical and emotional support
  • coordination of services
  • networking and liaising with other agencies and services
  • writing case notes and administrative duties
  • assisting clients’ into independence
  • assisting with documentation
  • advocating for the client, family, and their children
  • visiting clients in their homes or at the office within Covid safe guidelines
  • assisting the Coordinator with bi-monthly and annual reports
  • assisting with immediate to long term accommodation options
  • supporting your colleagues
  • and from time to time you may organise and facilitate a focus group

Experience

Desirable:

  • A qualification in Community or Social Work or similar discipline;
  • A minimum 1 years’ experience in case management
  • Ability to work with vulnerable people using a strengths-based approach.

Essential:

  • Drivers Licence
  • Completion of, or current, NSW Working with Children Check
  • National Police Check
  • Covid-19 Vaccinations
  • Eligibility to live and work in NSW

Required Skills

  • Excellent verbal and written communication skills
  • High degree of drive, initiative, motivation and outcome orientation, with the capacity to deal with multiple and often conflicting priorities
  • Ability to successfully work within a small team
  • Ability to build rapport with clients
  • Experience working in partnership with a range of internal and external stakeholders
  • Well-developed computer skills, including proficiency with MS Office programs particularly Word, Excel, Outlook and Teams and ability to adapt and learn internal IT systems
  • An awareness, understanding, and sensitivity to homelessness issues and the ability to communicate with a diverse range of people from various cultures
  • Ability to work calmly under pressure

What we offer in return

  • Competitive remuneration and company benefits
  • Ongoing learning and development within the organisation
  • Not-for-profit salary packaging benefits – reducing your taxable income by $15,900
  • Flexible working arrangements – option to work flex time for 1 RDO per month
  • Employee Assistance Program
  • A valued member of an encouraging, small supportive team

The top accountabilities for the role are

  • Working within our practice framework for supported housing, with a focus on working collaboratively to assist clients to sustain their housing or find accommodation and assist to overcome any barriers
  • Core focus on collaborative case management
  • Actively managing safety and promoting our safety culture

Interested

Apply on our careers page at www.molonglo.net.au for further directions and where you will find a full job description.  Applications close COB 11 July 2022.

Molonglo Support Services will review applications as they are received.  We may interview candidates during the advertising period.  Only shortlisted candidates will be contacted.

‘It is an offence under the Prohibited Employment Act 1998 for a person convicted of a serious sex offence to apply for this position”.

Tenancy Manager

  • 25 hours per week
  • Flexible family-friendly working arrangements

Molonglo Support Services in Queanbeyan has been responding to people experiencing difficulties due to homelessness and domestic and family violence for over 40 years.  We are a not-for-profit company and charity with a vision for everyone living in a secure and safe environment.

The role

This is an exciting opportunity for a team player with strong customer relationship and administration skills.  If you have experience as a property manager, or in the social or community housing sector, or in public housing tenancy and would like to work part-time (25 hours per week) come and join our small dynamic team.

You will be managing a tenancy portfolio of 13 properties in Queanbeyan.  In this technical role, you will be organised, good at problem-solving addressing day to day tenancy matters, and providing administrative functions that assist our clients to maintain their tenancies.

A typical week

Provide client-focused tenancy management services for people who are experiencing social disadvantage using a strengths-based approach.

Manage tenancy and maintenance issues whilst operating under the NSW Residential Tenancies Act.

Manage tenancy exits, tenancy sign up, rent collection and management of vacated arrears, rent reviews, reconciling rent payments, and maintenance & asset management functions including undertaking routine property inspections.

Data entry into data management systems.

Attending weekly staff meetings.

Experience

Desirable:

  • A qualification in Tenancy, Community or Social Work or similar discipline;
  • A strong background (minimum 2 years) in property management, public/community housing.
  • Ability to work with vulnerable people using a strengths-based approach.

Essential:

  • Drivers Licence
  • Completion of, or current, NSW Working with Children Check
  • National Police Check
  • Covid-19 Vaccinations
  • Eligibility to live and work in NSW

Required Skills

  • Excellent verbal and written communication skills
  • High degree of drive, initiative, motivation and outcome orientation, with the capacity to deal with multiple and often conflicting priorities
  • Ability to successfully work within a small team
  • Ability to build rapport with residents
  • Experience working in partnership with a range of internal and external stakeholders
  • Provide information, advice and correspondence to renters as required
  • Provide timely reports to assist in the collation of data and documents for bi-monthly and annual compliance reporting.
  • Some understanding of (or ability to follow) the NSW Residential Tenancies Act
  • Well-developed computer skills, including proficiency with MS Office programs particularly Word, Excel, Outlook and Teams and ability to adapt and learn internal IT systems
  • An awareness, understanding, and sensitivity to homelessness issues and the ability to communicate with a diverse range of people from various cultures.
  • Ability to work calmly under pressure
  • You are encouraged to apply if you feel you possess demonstrated transferable skills to be effective in the role and a willingness to undertake industry specific training

What we offer in return

  • Competitive remuneration and company benefits
  • Ongoing learning and development within the organisation
  • Not-for-profit salary packaging benefits – reducing your taxable income by $15,900
  • Flexible working arrangements
  • Employee Assistance Program
  • A valued member of an encouraging, small supportive team

The top accountabilities for the role are

  • Working within our practice framework for supported housing, with a focus on working collaboratively with partners to assist tenants to sustain their housing and plan for a positive exit into long term housing options
  • Core focus on working to sustain tenancies through proactive management of tenant arrears and debt, property care and anti-social behaviour
  • Actively managing safety and promoting our safety culture

Interested

Apply on our careers page at www.molonglo.net.au where you will find a full job description.  Applications close COB 11 July 2022.

Molonglo Support Services will review applications as they are received.  We may interview candidates during the advertising period.  Only shortlisted candidates will be contacted.

‘It is an offence under the Prohibited Employment Act 1998 for a person convicted of a serious sex offence to apply for this position”.

DFV Specialist Worker
Monaro-Hume Women’s Domestic Violence Court Advocacy Service
35 Hours per Week, Permanent Position

Do you have a passion and experience for helping women and their children experiencing domestic and family violence?  A role in our small team as a Domestic and Family Violence (DFV) Specialist Worker might be just what you are looking for.

Molonglo Support Services are seeking a Domestic and Family Violence Specialist Worker for the Monaro-Hume Women’s Domestic Violence Court Advocacy Service (M-H WDVCAS) – 35 hours per week.  You will be employed under the SCHCADS’s award Level 5.  Molonglo pays 30-minute lunch breaks and PBI Salary Packaging is available.

The Women’s Domestic Violence Court Advocacy Service is a support service for Women and their children who have experienced or are experiencing domestic and family violence. Our service assists women to obtain effective legal protection through applications for Apprehended Domestic Violence Orders (ADVOs) from NSW local courts. M-H WDVCAS is a frontline service that works collaboratively with NSW Police and other Community Service Partners to provide support to women and children.

Molonglo Support Services is the service provider for MHWDVCAS and manages Louisa Domestic Violence Service, Your Place Housing Support Service & Monaro Hume Women’s Domestic Violence Court Advocacy Service.  More information available at www.molonglo.net.au.

Interested

Apply on our careers page at www.molonglo.net.au where you will find a full job description.

A current driver’s licence and ability to provide a NSW Working with Children Check and police check are essential.

Closing date for applications: 5pm Monday 11 July 2022

Molonglo Support Services considers being a woman is a genuine occupational qualification for this position under s.31 of the Anti-Discrimination Act 1977 (NSW).

Do you have experience working with people under a case management model or have you recently completed studies covering drug & alcohol, mental health, community services, homelessness, case management or supporting survivors of domestic and family violence?

Molonglo would like to employ a few people interested in being part of our casual pool. Casual employees may apply for permanent positions when and if they become available. This job is suitable for experienced Case Managers, Support Workers, Social Workers, Welfare Workers, Youth Workers and New Grads who are interested in working on a casual basis.

Molonglo Support Services (Molonglo) is a not-for-profit community-based organisation providing holistic domestic violence and homelessness support services operating in the Queanbeyan Palerang region for over 40 years.  Molonglo has three services: Your Place Housing Support Service, Louisa Domestic Violence Service and Monaro-Hume WDVCAS.

Our mission is to support people experiencing difficulties due to homelessness and domestic and family violence by providing responsive interventions and crisis support.

The Services

Your Place Housing Support Service provides early intervention, brokerage to sustain tenancies and emergency accommodation, crisis support and accommodation, transitional accommodation, outreach and post crisis support, for people at risk of homelessness or who are currently homeless.

Louisa Domestic Violence Service provides early intervention, crisis support, crisis accommodation to women and women with children, transitional accommodation to women or men with or without their children, outreach and post crisis support for people escaping domestic and family violence.

The Position

Case Manager/Support Worker

The casual support worker/case manager reports to the respective Program Manager and works with staff to provide appropriate and effective services for adults and children who are homeless or at risk of homelessness or because of domestic and family violence. The worker will assist individuals and families to build a strong and sustainable future working under the case management model.  The position is on a casual basis where you provide your availability and may be asked to cover sick leave/annual leave or short staff shifts and may be on a regular or irregular basis.


Administration / Project Work

To support our administration and leadership teams with a variety of administration duties and/or project work and at times provide coverage for staff leave.

Responsibilities

  • Undertake client needs assessment and provide support to clients escaping domestic violence or homelessness including crisis intervention, practical and emotional support, coordination of services, attend appointments
  • Liaise with other agencies across the service spectrum to provide comprehensive integrated delivery of services in conjunction with clients
  • Maintain a client database and ensure accurate, up to date and concise information is recorded for all clients, including contributing to a case plan
  • Work in accordance with the Work Health and Safety Act, Risk Management framework and organisational operating policy and procedure
  • Additional duties as required

Skills and Experience Required (Selection Criteria)

Required

  • Interest in working with families or single women, men and children experiencing homelessness and/or escaping domestic and family violence
  • Ability to work independently and as a member of a team without direct supervision
  • Some knowledge of issues pertaining to domestic violence and/or homelessness
  • Understanding of cultural issues and racism in our society and how these relate to the work of our organisation
  • Demonstrated understanding of ethical behaviour and professional standards in the workplace
  • Solid time management, communication, interpersonal, liaison and problem-solving skills
  • Working with Children’s Check and National Police Check
  • Driver’s licence

Desirable

  • Relevant community welfare qualifications desirable or
  • Administration or
  • Project Management

To Apply

Either address the selection criteria above or use it as a guide for a letter of your expression of interest then upload with your current resume below.

Closing date: Ongoing

‘It is an offence under the Prohibited Employment Act 1998 for a person convicted of a serious sex offence to apply for this position”. 

Molonglo Support Services Ltd is an equal opportunity employer and encourages Aboriginal and Torres Strait Islander and Culturally and Linguistically Diverse people to apply.

Recruitment and selection

Molonglo Support Services utilises transparent processes for recruiting volunteers to help ensure they accurately reflect the diversity of their local community.  Molonglo Support Services will recruit and select volunteers who are suitable, motivated and appropriately skilled for the volunteer role. Recruitment and selection processes must be consistent and non-discriminatory, in accordance with best practice and equal opportunity requirements. The recruitment and selection of volunteers will be undertaken in a professional, transparent and timely manner.

Application 

All applicants must complete an application form to apply for a volunteer position.  Applicants should outline their motivations and specify how they fulfil the selection criteria for the position.  Where an applicant is deemed unsuitable for a particular role, they may be directed to other opportunities within the Service or to external local volunteer opportunities, where appropriate.

Right of refusal

Whilst Molonglo Support Services appreciates the interest of the people who apply to volunteer, it does not have the capacity to accept every applicant. We reserve the right to refuse applicants that are deemed unsuitable based on the selection criteria or following the results of a Working With Children Check or National Police Check.

Identification

All volunteers will be required to provide documents that verify their identity, with documents such as drivers license, passport and utility bills with the volunteer’s full name, current address and date of birth.

Reference checks

All volunteers will be asked to provide two professional referees as a part of the application process and commencement will be contingent on the Service receiving satisfactory references.

Molonglo Support Services ensure a safe environment for the people we assist. Employees and volunteers background checks are used as a part of the screening process. Background checks including National Criminal History Check and Working with Children Checks are required.

Apply Now

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Accepted file types: pdf, Max. file size: 32 MB.
(.pdf format only accepted)

Please be advised Molonglo Support Services does not accept unsolicited resumes. Molonglo Support Services will not recognise an entitlement to an introduction or placement fee unless the Agency has been briefed by a member of the Recruitment team on a specific position for which we have requested candidates. We are currently not considering any additions to our list of recruitment suppliers.
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